Help
Answers to common questions, and how to reach us.
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Getting Started
New to Rotazen? Learn the basics.
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FAQ
Answers to common questions.
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Contact Support
Need more help? Reach out.
Getting Started
- 01
Create your account
Sign up with your email and create your organization profile.
- 02
Add your team
Invite employees and set their roles (Manager or Employee).
- 03
Set up shift templates
Create templates for your common shift patterns.
- 04
Create your first schedule
Use the calendar to assign shifts or try auto-scheduling.
Try it with next week's rota
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Frequently Asked Questions
How do I create my first schedule?
After logging in, navigate to the Schedule page. Click on any day in the calendar to open the shift creation modal. Select an employee, set the start and end times, and click Save. Your shift will appear on the calendar.
How do I add employees to my organization?
Go to the Team page and click "Add Employee". Fill in their details including email address. They will receive an invitation to join your organization.
Does Rotazen stop me from building an illegal rota?
No. Rotazen warns you while you build the rota — weekly hours, rest between shifts, consecutive working days, night work and work on an official holiday — and an administrator chooses which of those checks run; they are off until someone turns them on. A warning never stops the shift being saved, and the checks do not cover everything the Кодекс на труда asks of you. Two things are always refused, because they are faults in your own records rather than legal findings: putting one person on two overlapping shifts, and scheduling someone on leave you have already approved. Rotazen is not legal advice, and the rota remains the employer's decision and responsibility.
Can employees request time off?
Yes! Employees can mark their unavailability through their Schedule view. They can set full-day or time-specific unavailability, and even create recurring unavailability templates.
How do shift swaps work?
Employees can request to swap shifts with each other. The target employee must first approve, then a manager reviews and gives final approval. All parties are notified at each step.
How do I use shift templates?
Shift templates let you define common shift patterns (e.g., "Morning Shift 8:00-16:00"). You can set default staff requirements per day of week. Templates save time when creating recurring schedules.
What is auto-scheduling?
Auto-scheduling drafts a week from your shift templates, how many people each day needs and who is available. You check the draft and change anything before you publish it. As with every rota, the final review and the responsibility stay with the employer.
How do I export my schedules?
On the Schedule page you can download the month's rota as an Excel file. Payroll exports a gross pay summary to Excel or CSV for your accountant.
Still need help?
Support in Bulgarian, Mon–Fri 9:00–18:00 (Sofia time)
We usually reply within one working day.